Frequently Asked Questions
Q: What is the 118Guarantee?
A: The 118Guarantee Program will help you gain peace of mind when hiring a service provider by using a participating 118Guarantee business found on 118local.co.uk. Register your service in advance and in the unlikely event you have a problem with the provider, we will help you resolve the issue or reimburse you up to £300 of any amounts paid to the provider for the labor portion of the services provided. For a complete description of the 118Guarantee program and applicable rules, please see the Terms & Conditions.
Q: Are you endorsing or recommending the service providers who participate in the 118Guarantee Program?
A: No. We do not endorse or recommend any service provider.
Q: Is the 118Guarantee really free?
A: Yes. Taking advantage of the 118Guarantee Program is totally free. Just select a participating 118Guarantee business and register your service appointment before the service is provided. Please see the Terms & Conditions for additional requirements and other details.
Where can I find a list of participating businesses in my area?
A: Look for businesses that qualify for this Program by identifying businesses with the 118Guarantee shield online at 118local.co.uk. Begin searching for 118Guarantee businesses in your area now.
Q: Are products covered by the 118Guarantee?
A: The 118Guarantee program does not cover products. It covers selected services performed by participating businesses. You can find a sample list of the services covered by the 118Guarantee here. Other restrictions apply. See the Terms and Conditions.
Q: Do I have to register every time I use the 118Guarantee?
A: Yes. To be covered by the 118Guarantee Program, each service must be registered as a separate and distinct event.
Q: How many service events can I register?
A: There is no limit to the number of service events you may register.
Q: Can I register for an appointment after it occurs?
A: To qualify for the 118Guarantee Program, you must complete a service registration before the appointment.
Q: What if I register an appointment but don't have the work done?
A: You don't have to do anything if you decide NOT to have a service provided. The appointment registration will expire 30 days after it was submitted.
Q: How do I register a claim?
A: You may report service problems by clicking on the "File a claim" link within your event record.
Q: How long do I have to register a claim?
A: You have up to 30 days after the scheduled estimated completion date of the service.
Q: Who is 118local.co.uk?
A: 118local.co.uk is part of 3G Telecom Ltd. (UK), a multi-platform company with a big idea: connect buyers with sellers in ways that make consumers better shoppers and businesses more successful.